General Terms and Conditions with Customer Information

1. Scope of Application

1.1. For the business relationship between Riesenhemd Hamburg, owner: Lammerskötter GmbH, Karstenstraße 7d, 22587 Hamburg (hereinafter "Seller") and the customer (hereinafter "Customer"), only the following General Terms and Conditions apply in the version valid at the time of the order.
1.2. You can reach our customer service for questions, complaints, and objections on weekdays from 9:00 AM to 6:00 PM by phone at +49 (0)40 86693318 and by email at info [at] riesenhemd.de.
1.3. A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 BGB).
1.4. Deviating conditions of the Customer will not be recognized unless the Seller expressly agrees to their validity.

2. Offers and Service Descriptions

2.1. The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. Service descriptions in catalogs and on the Seller's websites do not have the character of an assurance or guarantee.
2.2. All offers are valid "while supplies last" unless otherwise noted for the products. Errors excepted.

3. Order Process and Contract Formation

3.1. The Customer can select products without obligation and add them to the shopping cart. Via the [Proceed to Checkout] button, they proceed to the order process.
3.2. By clicking the [Place Order] button, the Customer submits a binding offer to purchase.
3.3. The Seller confirms receipt of the order by email (order confirmation). This does not yet constitute acceptance. The contract is only concluded when the Seller ships the order, hands it over, or accepts it via order confirmation/invoice within 2 days.
3.4. In the case of advance payment, the contract comes into effect upon notification of bank details and payment request. If no payment is received within 10 calendar days after order confirmation, the Seller is entitled to withdraw.

4. Prices and Shipping Costs

4.1. All prices include the applicable statutory value-added tax.
4.2. In addition to the stated prices, the Seller charges shipping costs, which are clearly communicated to the Customer during the order process.

5. Delivery, Product Availability

5.1. Delivery times are indicated on the respective product pages.
5.2. If advance payment has been agreed, delivery takes place after receipt of payment.
5.3. If delivery fails due to the Customer's fault after three delivery attempts, the Seller may withdraw from the contract. Payments already made will be refunded.
5.4. If a product is not delivered by the supplier through no fault of the Seller, the Seller may withdraw from the contract. The Customer will be informed immediately; consideration already provided will be refunded.

6. Payment Terms

6.1. The Customer can choose from the payment methods offered in the shop.
6.2. For payment on account, the amount is due within 30 days after receipt of goods and invoice. Other payment methods are payable in advance without deduction.
6.3. When using payment services (e.g., PayPal), their terms and conditions apply.
6.4. If the Customer defaults on payment, statutory default interest applies. Further damages are reserved.
6.5. Set-off and rights of retention are only permissible if claims are undisputed or have been legally established.

7. Retention of Title

The goods remain the property of the Seller until full payment has been made.

8. Warranty for Defects and Guarantee

8.1. Statutory warranty rights apply.
8.2. Guarantees only exist if expressly stated for the product.

9. Liability

9.1. The Seller is liable without limitation in cases of intent and gross negligence.
9.2. In cases of slight negligence, the Seller is only liable for damage to life, body, and health, as well as for breach of essential contractual obligations (obligations whose fulfillment enables the proper execution of the contract in the first place). Liability is limited to the damage typically foreseeable under the contract.
9.3. Liability under the Product Liability Act remains unaffected.
9.4. Insofar as the Seller's liability is excluded or limited, this also applies to vicarious agents.

10. Storage of Contract Text

10.1. The Customer can save the contract text before ordering via their browser's print function.
10.2. The Seller sends the Customer an order confirmation with all order data, GTC, withdrawal instructions, and information on shipping/payment by email.
10.3. Registered customers can view their orders in their customer account. The contract text is stored by the Seller but is not publicly accessible.

11. Right of Withdrawal

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you (who is not the carrier) took possession of the goods.

To exercise your right of withdrawal, you must inform us (Lammerskötter GmbH, Karstenstraße 7d, 22587 Hamburg, email: service@riesenhemd.de, tel.: +49 (0)40 86693318) of your decision by means of a clear statement (e.g., letter, email). You may use the attached model withdrawal form for this purpose.

Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the day on which we received notification of your withdrawal.
For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

We may refuse the refund until we have received the goods back or you have provided proof that you have returned the goods – whichever is the earlier time.
You bear the direct costs of returning the goods.

Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it.)

– To: Lammerskötter GmbH, Karstenstraße 7d, 22587 Hamburg, email: info [at] riesenhemd.de
– I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods: …
– Ordered on: … / received on: …
– Name of consumer(s): …
– Address of consumer(s): …
– Signature of consumer(s) (only for paper notifications)
– Date: …

12. Final Provisions

12.1. The place of jurisdiction and place of performance is the Seller's registered office if the Customer is a merchant, a legal entity under public law, or a special fund under public law. For consumers, the statutory place of jurisdiction applies.
12.2. The contract language is German.
12.3. European Commission platform for online dispute resolution (ODR) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing or obliged to participate in a dispute resolution procedure before a consumer arbitration board.